Business Made Personal
We speak to Insurance industry icons who have been there, done that and seen the movie to find out what worked for them and what challenges they faced. It’s a must-listen for anyone interested in learning from the best and seeking to enhance their careers.
Business Made Personal
Ep145 - Ben Goodall on leadership, risk and building insurance businesses
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Insurance leadership is rarely a straight path, and few people understand that better than Ben Goodall.
In this episode of Business Made Personal, Mark Silveira sits down with Ben Goodall, CEO of Invest Broking and former CEO of PSC Broking, to explore a career that has taken him from aspiring musician to one of Australia's most respected insurance leaders.
Ben shares his unique upbringing across Melbourne, Queensland and regional Victoria, his early ambitions in music, and how a temporary role in the family brokerage unexpectedly became a lifelong career in insurance. Along the way, he discusses the lessons learned from building a regional brokerage into a nationally recognised business, navigating business ownership, leading large teams, and embracing change throughout his career.
Ben also opens up about some of the most challenging periods of his life, including the loss of his mother, managing intense business pressures, navigating regulatory scrutiny, and the personal growth that emerged from those experiences.
In this episode, you'll learn:
• How calculated risk-taking can accelerate career growth
• The leadership lessons Ben learned moving from entrepreneur to CEO
• Why delegation is critical for scaling both people and businesses
• How resilience is built through adversity and uncertainty
• The future of insurance, AI and the evolving role of brokers
Whether you're building a business, leading a team, or navigating a major career transition, this conversation offers valuable insights into leadership, growth and the importance of continually adapting.
Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.
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